Shipping policy

 

Delivery, Risk and Ownership

1. If you have any issues with the delivery or products in your order, please contact us at athome@thecornishbakery.com

2. All frozen food products purchased through our site will be delivered by DPD on the delivery date selected by you during the order process (subject to delays caused by events outside of our control). The frozen food products will be delivered before 12pm midday on the chosen delivery date.

3. You will need to make sure that someone is able to receive the products on the delivery date as the frozen food products will need to be placed in the freezer or cooked within 2 hours of delivery and no later than 2pm that day. Frozen food products not placed in the freezer or cooked within 2 hours of their delivery will become defrosted and cannot be refrozen. If the frozen food products are defrosted on arrival you will need to bake the frozen food products in accordance with the instructions provided.

4. Delivery shall be deemed complete and the responsibility for the frozen food products will pass to you once DPD have logged the delivery as complete to the address you have provided.

5. Ownership of the frozen food products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

6. Please follow storage and use by instructions stated on ambient products.